Security and Privacy

At Portable Batteries Australia, your trust is our priority. We are committed to safeguarding your personal and financial information through industry-leading security measures and transparent privacy practices.

Privacy Policy

We value your privacy and handle your personal data with care. Here’s how we manage your information:

1. Data Collection
We collect information to process orders, provide customer support, and improve your experience:

Personal Details: Name, email, phone number, and address.
Payment Information: Securely processed through trusted payment gateways.
Usage Data: Website interactions, such as pages visited or products viewed.

2. How We Use Your Information
Your information is used strictly for purposes such as:

Processing and shipping your order.
Sending updates, promotions, and product recommendations (if you opt-in).
Responding to inquiries and providing customer support.

3. Third-Party Sharing
We do not sell or share your information with third parties except:

For shipping purposes (e.g., delivery carriers).
When required by law or for fraud prevention.

For more details, visit our Privacy Policy.

Security Practices

We take every precaution to ensure your data remains secure while using our services:

1. Secure Website
Our website uses SSL (Secure Sockets Layer) encryption, ensuring all data exchanged between your browser and our servers is protected. Look for the padlock icon in your browser address bar for confirmation.

2. Payment Security
All transactions are processed through secure and PCI-compliant payment gateways to protect your financial information. We do not store credit card details on our servers.

3. Data Protection

Personal information is stored on encrypted servers with restricted access.
Regular security audits are conducted to safeguard against vulnerabilities.

4. Account Security
If you create an account on our website:

Choose a strong, unique password.
Keep your login details confidential.
Contact us immediately if you suspect unauthorized access to your account.

Your Privacy Rights

As an Australian customer, you have rights under the Privacy Act 1988:

Access and Correction: You may request access to or corrections of your personal information.
Data Deletion: You can request deletion of your information, subject to legal obligations.
Opt-Out: Unsubscribe from marketing emails at any time via the link provided in each email.

To exercise your rights, contact us at:
📧 Email: support@portablebatteries.com.au
📞 Phone: 0432 696 701