All our products are individually checked before shipping, and come with a warranty to safeguard against manufacturing defects.
Standard Warranty: Comes with your product. 12 months from the date of purchase.
- What’s Covered: Manufacturing defects, faulty components, or operational issues caused by production errors.
- What’s Not Covered: Damage caused by misuse, improper installation, accidental damage, or unauthorized repairs/modifications.
Returns:
If you have an issue with your unit, we'll send replacement parts for free along with videos to guide you through replacing the broken part safely. If we deem that your unit cannot be repaired, we'll issue a free replacement. Please note that due to high shipping costs we do not offer returns or refunds under any circumstance, but we'll work with you until your product performs as advertised.
Our dedicated support team is here to assist you with any after-sales concerns:
📧 Email: support@portablebatteries.com.au
We stand behind every product we sell and strive to provide outstanding service to all our customers. Thank you for choosing Portable Power Stations Australia - we’re here to power your adventures with confidence!
For more details, please see our warranty/returns page.